Support

At Jeesonic, we build the plug-ins we want for our own work, and we make them available to others. Behind it is a software engineer who has been recording, mixing and producing music for more than 30 years.

As in most software development today, AI is part of our development process. It helps with writing and checking code, down to rare situations in which a plug-in could misbehave and which a team of our size would otherwise have to leave as they are. The specification and architecture of a plug-in, how it sounds and how it is operated are worked out by us, and getting the sound and the operation right takes a lot of work with it in real projects.

We know from our own sessions that it is very important for a plug-in to simply work, so stability comes first for us. Every release goes through a number of automated tests and a review of the entire code, with particular care for real-time safety where audio is processed, so that playback stays clean.

Every change is listed in a public changelog, and older versions stay available for download.

The plug-ins grow with each release, based on our own work with them and on what users tell us.

Once per day the plug-in checks for a new version by fetching a small JSON file from jeesonic.de. This request carries the plug-in version, operating system, and format (VST3 or AU). It contains no personal data, there is no account, and nothing is tracked. You can turn it off at any time in the plug-in's settings menu (gear icon).

Download the latest installer from jeesonic.de and run it. It replaces the existing files. Your DAW presets and settings are not affected.

• macOS: ~/Library/Application Support/Jeesonic/EQ Pro/
• Windows: %APPDATA%\Jeesonic\EQ Pro\

Please use the contact below. Bug reports are most useful with your DAW name and version, your OS version, and a short description of what you did and what happened.

First, confirm the files are in the right place (EQ Pro shown as the example):

• VST3: ~/Library/Audio/Plug-Ins/VST3/Jeesonic EQ Pro.vst3
• AU: ~/Library/Audio/Plug-Ins/Components/Jeesonic EQ Pro.component

If the files are there, rescan in your DAW:

• Reaper: Options > Preferences > Plug-ins > VST > Re-scan
• Ableton Live: Live > Settings > Plug-Ins > Rescan
• Cubase / Nuendo: Studio > VST Plug-in Manager > Update
• Studio One: Studio One > Options > Locations > Plug-Ins > Rescan
• Logic / GarageBand (AU): quit and reopen the app; AU validation runs automatically on next launch.

The installer is notarized by Apple. If the warning appears anyway, right-click (or Control-click) the .pkg file and choose Open from the context menu. The warning then includes an Open button that lets you proceed.

Alternatively: System Settings > Privacy & Security > scroll down to the blocked item > click Open Anyway.

Open Terminal and run (the type/subtype shown is EQ Pro's):

auval -v aufx EqP1 Jees

If it prints errors, reinstall the plug-in using the latest .pkg from jeesonic.de. If the error persists, please send the full auval output when you contact us.

Run the uninstaller that came with the .pkg: open the mounted installer, find Uninstall Jeesonic EQ Pro.command, double-click it, and confirm in Terminal. It removes both the VST3 and the AU.

Or delete the files manually:

• ~/Library/Audio/Plug-Ins/VST3/Jeesonic EQ Pro.vst3
• ~/Library/Audio/Plug-Ins/Components/Jeesonic EQ Pro.component

Copy the .vst3 folder (for example Jeesonic EQ Pro.vst3) to:

C:\Program Files\Common Files\VST3\

Then trigger a rescan in your DAW:

• Reaper: Options > Preferences > Plug-ins > VST > Re-scan
• Ableton Live: Live > Settings > Plug-Ins > Rescan
• Cubase / Nuendo: Studio > VST Plug-in Manager > Update
• Studio One: Studio One > Options > Locations > Plug-Ins > Rescan

The plug-ins embed the Visual C++ runtime and need no separate Redistributable. If your DAW reports a load error, make sure you are using the 64-bit version of your DAW, and that you downloaded the Windows VST3 from jeesonic.de. A fresh download and DAW restart resolves most cases.

Delete the .vst3 folder from the system VST3 folder, for example:

C:\Program Files\Common Files\VST3\Jeesonic EQ Pro.vst3

The plug-in leaves no registry entries or extra files behind.

Have it sent again at jeesonic.de/eqstudio/resend. Enter the email address you bought with; the key goes to that address and only to that address. It is the same key as the first time, so it keeps working wherever you already use it.

The same page opens from the plug-in: settings gear, Lost your key...

No longer have access to that mailbox, or bought under a different address? Write to support@jeesonic.de and we sort it out by hand.

Install the plug-in there and put the key in, the same way as the first time: drop the key file on the bar along the bottom of the plug-in window, or paste the key with Enter license... in the settings gear. The key works on every machine you own; there is no activation and no limit to count.

• macOS: ~/Library/Application Support/jeesonic/Jeesonic EQ Pro/license.eqkey
• Windows: the same path under %APPDATA%

One key per user, for every host and both formats. Remove license in the settings gear takes it off again.